Refund Policy

We want you to be satisfied with your purchase. This policy explains our refund approach for digital resume generator scripts, compliant with Shopify Payments, Stripe, and EU/US consumer laws.

Last updated: November 25, 2025

1. Digital Product Policy

Standard Policy: Non-Refundable. Due to the nature of downloadable software, products are generally non-refundable once the download link has been accessed, as they cannot be "returned."

EU Consumer Rights Notice

For EU consumers: By purchasing our digital content, you explicitly consent to immediate performance of the contract and acknowledge that you lose your right of withdrawal once the download has started.

2. Exceptions & Refund Eligibility

While strict, we are fair. We may issue a refund in the following specific cases:

Technical Defects: The script is broken, throws errors, or does not function as described, AND our support team is unable to fix it within 72 hours.
Misrepresentation: The product differs substantially from the screenshots or description provided.
Duplicate Purchase: You accidentally purchased the same product twice.

We do NOT refund for:

Change of mind or finding a different product you prefer.
Lack of technical skills to use the product (we provide instructions).
Incompatibility with outdated or pirated software environments.

3. Refund Process & Timeline

If your refund request is approved:

Method: Refunds will be automatically applied to your original method of payment (credit card, debit card, etc.). We cannot refund to a different card or account.
Timeline: Please allow 5-10 business days for your bank or credit card company to process and post the refund to your account. This timeline is controlled by your bank, not us.

4. Exchanges

Since our products are digital files, we do not offer exchanges. If you purchased the wrong package tier, please contact support for upgrade options.

5. How to Request a Refund

To start a request, email us at support@guardofcode.com with:

Your Order Number.
Detailed description of the issue.
Screenshots of any error messages (if applicable).

We aim to respond to all queries within 24-48 hours.

6. Payment Disputes & Chargebacks

If you file a dispute or chargeback with your bank without contacting us first, we will submit evidence of your download activity and agreement to these terms. This may result in your account being blacklisted from future purchases. Please contact us directly to resolve issues faster.